Cloud Infrastructure Life cycle

  • Provision full stack of resources in any cloud (On-demand / Scheduled / Triggered)
    • E.g. Multi-tier deployment with VPC, Public & Private Subnets, related ACLs, App & DB Servers, Key pairs, Security Groups & Ports, Deploy & Configure Apps
    • Provision & deploy a multi-tier app across different clouds
    • Manage resource actions (On-demand / Scheduled / Triggered)
    • Scheduled back-ups of Instances / Volumes / DB
    • Purging of old snapshots (By Aging / User)
    • Image bundling (Provision VM – Deploy App/Agents – Create Image – Terminate VM)
    • Auto scaling using third-party monitoring alerts (Nagios, Zabbix)
    • Upload & execute any CFN / ARM / Heat / Mistral Templates

DevOps Automation

  • Deploy Apps / DB / Dev Environments
  • Zero down-time deployment
  • Patch management
  • Security tests
  • Log rotation, Move logs to S3
  • DB back-ups, move back-ups to S3
  • Upload & execute any Chef / Puppet / Ansible / Shell Scripts
  • Continuous Integration / Deployment (Jenkins Integration)
    • On-demand / Scheduled execution of Jobs in Jenkins (as a task within a template)
    • Provision a new VM, trigger Jenkins Job in same template

Cloud Operations Management

  • Self service portal deployment across physical, private & public clouds.
  • Centralized inventory of deployed contact center application across different clouds.
  • Role based dashboards for Infrastructure team, application support team and service desk team
  • Event driven remediation based on the alerts and traps generated by monitoring tool(s).
  • Infrastructure and application operations are executed and managed through automation framework

Providing and maintaining on-demand infrastructure

  • Be able to deploy self-service portal with array of catalogs for infrastructure and applications.
    • Tenant based isolation through the self-service portal for various departments or groups.
    • Manage Quota and budgets
    • Approval workflow for managing and validating infrastructure request
    • Automated application deployment and configuration management
    • Identification of orphaned resources and removal
    • Consolidate and parse logs based on ruled
    • Monitoring of infrastructure and application through templates