Self Service Catalog Management

How to Create Resource Catalog?

  • Navigate to resource catalog page to create resource catalogs
  • Click on OS image tab and click “+” button to add new OS image
  • Select Cloud account and other properties like Type, publisher, offer, version, OS, cost,
  • Service level etc, as per the requirement
  • Save the resource catalog

How to Edit Resource Catalog?

  • Click on OS image tab and Select respective Resource catalog to be edited
  • Click Edit button
  • Do the required changes with editable fields
  • Save the changes to resource catalog by clicking “Edit Catalog”

Know More

  1. Repeat the same for all required resource catalogs.
  2. Resource catalogs like Network security group, Storage account, Availability set, Recovery service vault, Load Balancer, Application gateway will be listed if it is available in Azure portal.
  3. Load balancer requires Backend Pool also to be created in Azure portal.

How to Create App catalogs?

  • Navigate to Self service page
  • Click Create New catalog button
  • Select service category and classification
  • Browse Images, other details and click Save & Configure
  • Select Resource catalogs created for cloud accounts
  • Click update catalog option

Video to be added here → App Catalog Create

How to Edit App catalogs?

  • Select the App catalog to be edited
  • Click Update configuration
  • Make the changes in catalog and click update button to save the changes

ITSM – ServiceNow On-boarding:

  • Incident Management 
    Incident ticket to be created for all threshold alerts. 
  • Request Management (Workflow 1 – ServiceNow as the Self-Service Portal) 
  • Request Management (Workflow 2- CoreStack as the Self-Service Portal) 
  • Set the Approver as ITSM. 
  • Set the Activity Queue Setting. 

Steps to add ServiceNow account in CoreStack 

  1. Log in to CoreStack with your Credentials 
  2. Navigate to Integrated Tools 
  3. Select ServiceNow under ITSM and Click On add account 

Provide all mandatory Inputs. 

Auth URL – Should your ServiceNow URL and Username & Password should be any existing user in ServiceNow. 

Provide the password click on Next. 

Select the Products that you need to Govern and Click on Next. 

In Tools Configuration, we bring in the latest 5 existing ServiceNow request from the Auth URL you provided as a dropdown in Request Selection field. 

Select any Request Id or You can enter your Request id. We bring in all the Attributes from the selected request id.  

You can Start mapping the Attributes with CoreStack Attributes. To make the process simpler you can click on SET DEFAULT   

Next, Action Mapping and Status Mapping from CoreStack to ServiceNow and Vice-versa. 

Catalog Mapping 

Click ‘Add New’ -> In Catalog Selection Dropdown, if you select “Technical Catalog” it will serve Scenario 2. i.e., CoreStack as self service portal. That will be Public Cloud Automation. If you select “Service Catalog” it will serve Scenario 1. i.e., ServiceNow as self service portal. That will be Network & Infrastructure. 

For Scenario 1

User should configure all the catalogs in ServiceNow manually that are available in CoreStack. 

Incident Management: 

Incident Management does not have any mandatory fields. On providing the inputs in Configuration, the data will get reflect in ServiceNow as per mapping. 

Authorization

Select the roles to which the ServiceNow should be visible and Finish.

Approver Settings

To make the Request Management work through ITSM, you should do Set the Approver as ITSM. 

  1. Go To -> Settings -> Select Account. 
  2. Go to Identity setting and set it to Azure SSO 
  3. Navigate to Governance. 
  4. Approval Required should be External and ITSM. 

Activity Queue Settings

Activity Queue should be set to “Self-Service”, “Alert”. 

  1. Go to Tenant 
  2. Select the Tenant -> Activity Queue Settings
  3. Select Alert and select your ServiceNow account name 
  4. Select Self Service and select your ServiceName account name 

Alert should be select to get the Incident Management alert in ServiceNow. 

Self Service should be selected to get the ITSM request management working.